Effective Date: Immediately
At NORTH EDGE, we prioritize customer satisfaction and shopping trust. To ensure every customer can shop with confidence, we provide a long-term, humanized, and worry-free return, refund, and after-sales policy.
You can apply for your return here
Or You can submit the application or click on the return request in your personal account
Please Note: Before submitting any return request, refund application, or PayPal dispute, please contact our official customer service first. Most order problems can be solved quickly through direct communication. We provide professional solutions within 12 hours, including refunds, replacements, technical guidance, and compensation, which is more efficient than platform dispute processing.
1. 180-Day Extended Return & Refund Service
We offer a 180-day hassle-free return and refund policy for all customers, starting from the date you receive your order.
Within 180 days after delivery, you are eligible to apply for the following services if you encounter any of the situations below:
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Product quality problems, functional failure, or non-human damage
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Unresolved logistics delays, stuck updates, or lost packages
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Improper operation, unfamiliar functions, or inability to use the watch normally
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Product dissatisfaction, order errors, or other legitimate concerns
We support full refund, partial refund, free replacement, and accessory replacement according to different order situations.
2. Free Operation Guidance & Technical Support
Many watch problems are caused by unfamiliar operation instead of product defects. We provide complete official user manuals, detailed step-by-step picture guides, and exclusive operation tutorial videos.
If you do not know how to set the time, adjust the date, switch functions, or use waterproof functions, please contact us. Our team will provide one-on-one professional guidance to help you solve usage problems and avoid unnecessary returns and disputes.
3. Logistics & Shipping After-Sales Guarantee
All orders of NORTH EDGE support full tracking inquiry. After shipment, we will provide an official tracking number. You can check the real-time transportation status and delivery progress at any time.
If your logistics information is not updated for a long time, the package is delayed, stuck, or lost, please contact our customer service first. We will actively verify the logistics situation and provide solutions such as logistics inquiry, order compensation, free reshipment, or full refund.
4. 180 Days Free Replacement Warranty
Within 180 days after receiving the goods, if the watch has non-human-induced damage, functional failure, or appearance defects, you can enjoy free replacement service. You only need to provide photos or videos of the problem, and we will verify and arrange the after-sales process for you as soon as possible.
5. Return Conditions & Rules
To ensure a smooth return and refund process, please comply with the following return rules:
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Returned products should be kept in original condition, unused, and complete with original packaging and accessories (applicable for unconditional return)
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For quality problems, we support preferential after-sales solutions even if the package is opened or used
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Artificial damage, intentional damage, and man-made failure are not within the free warranty scope
6. Return & Refund Process
Step 1: Contact our official customer service email and provide your order number + problem description + related photos/videos
Step 2: We will reply within 12 hours and provide a targeted solution (refund, replacement, technical guidance, or compensation)
Step 3: Confirm the solution and complete the follow-up process
Step 4: After the processing is completed, we will confirm your satisfaction
7. Refund Processing Time
Once your return or refund application is confirmed and approved, we will process your refund within 5–10 working days. The arrival time depends on your original payment channel’s processing rules.
8. Contact After-Sales Support
Official Customer Service Email: info@northedgewatches.com
Response Time: We reply to all customer inquiries within 12 hours,
Final Statement We always insist on solving problems for customers in the most sincere and efficient way. Please give us a chance to serve you before opening any dispute or refund application. We will definitely provide you with a satisfactory after-sales solution.
