After-Sales Service

After-Sales Service
At NORTH EDGE, we firmly believe that a perfect shopping experience does not end with delivery. We are committed to providing every customer with comprehensive, reliable, and worry-free after-sales support, so you can shop with complete confidence and peace of mind.

180-Day Long-Term After-Sales Policy
We provide customers with a super long 180-day return, refund and after-sales service guarantee. Within 180 days from the date of receiving the goods, if you encounter product quality problems, functional failure, or non-human damage, you can enjoy official after-sales service support. We adhere to a customer-oriented principle and try our best to solve all product and order problems for every buyer.

Warranty & Replacement Service
after receiving your watch, if the product has any non-human-induced damage or functional abnormality, you are eligible for free replacement service. You only need to send us photos or videos of the product problem, and our team will immediately verify and arrange follow-up processing for you.

In addition, we provide long-term spare parts and accessory replacement and upgrade services. If you need replacement parts, accessory matching or product maintenance assistance, please feel free to contact us, and we will provide you with professional after-sales support.

If you encounter any problems during your order or usage — including shipping delays, tracking updates confusion, watch setup difficulties, functional issues, or any product dissatisfaction — please feel free to contact our official customer service（info@northedgewatches.com） first before submitting any return request or dispute. Our professional support team will provide you with a targeted solution within 12 hours to resolve your issue quickly and efficiently.

To help every customer correctly use and fully explore the functions of your NORTH EDGE watch, we provide complete user manuals, detailed step-by-step operation guides, and exclusive tutorial videos. Whether you are confused about time setting, date adjustment, function switching, waterproof usage, or daily maintenance, you can contact us to obtain the latest official teaching materials. We provide one-on-one guidance to help you skillfully operate your watch and avoid unnecessary returns caused by unfamiliar operation.

Order & Logistics Tracking Guarantee
All NORTH EDGE orders are shipped with traceable international logistics. After your order is dispatched, you will receive an official tracking number. You can check the real-time transportation status, transit updates, and final delivery progress at any time. If your logistics update is delayed, stuck, or no news for a long time, please contact us directly. We will actively verify the logistics situation for you and provide timely solutions such as supplementary inquiry, compensation or re-delivery.

Contact Us
📧 Email: info@northedgewatches.com
⏰ Service Response: All customer inquiries will be replied within 12 hours
You can also contact us by clicking on the CHAT identifier in the bottom right corner 
We always insist on solving problems for customers in the first place. Please trust our after-sales team — we will provide you with the most satisfactory solution instead of tedious platform processing procedures. We are here to support you every step of the way — from setup to adventure.