I purchased an Evoque watch in 2025. I loved the styling and the watch kept accurate time. However, several days ago I took it from my watch case and noticed that the minute hand had come off the center spindle and was binding the hour hand. I contacted North Edge customer service with documentation of the problem. I have still not heard from them. I am truly disappointed as I had further North Edge purchases in mind.
Very disappointing smartwatch. I expected much better quality for this price. The glucose measurement is completely unreliable and can be wrong by a huge amount compared with a real glucose measurement. The watch itself also does not look or feel as good as it does in the pictures. For this amount of money, you can buy a much better smartwatch. I definitely do not recommend this product.
I paid $83 and They sent me an empty box. DO NOT BUY FROM NORTHEDGE
The size surprised me - it is bigger than I thought it would be. However, that is a good thing as I like big watches. I like the digital display, but I wish the backlight was a lot stronger. The buttons are confusing and aren't labeled - don't throw away the instructions, you will need them!
As a first-time NORTH EDGE customer, I am genuinely pleased with how my experience was handled.
I initially received my watch with a damaged crown, and when I contacted NORTH EDGE about the issue, they listened to my concerns and immediately offered to send me a replacement at no additional cost.
What I appreciated most was their dedication to making sure I received the product I paid for and had a good experience as their customer. They didn’t just acknowledge the problem, they followed through, and I have now received my replacement safely. 🤩⌚️
No business is perfect, and sometimes things can go wrong. For me, what matters is how a company responds when something does. NORTH EDGE showed me that they genuinely listen to their customers and are willing to make things right.
I am grateful for their support and for the care they put into resolving my concern. As a first-time buyer, this has definitely left me with a positive impression of the brand.
Thank you, NORTH EDGE, for listening, following through, and making sure your customer was taken care of. ❤️
